Return & Exchange Policy
At Health Lab, we prioritize your satisfaction and want you to feel confident in your purchases. If for any reason you are not completely satisfied with your order, we are pleased to offer returns and exchanges within 30 days of the original purchase date. We understand that sometimes things don't work out, and we are here to help make the process as smooth as possible.
To be eligible for a return or exchange, items must be in their original condition and packaging, unused, and accompanied by a receipt or proof of purchase. Please ensure that all items are carefully packed to avoid any damage during return shipping. We kindly ask that customers cover the shipping costs for returns and exchanges, as these expenses are the responsibility of the customer.
To initiate a return or exchange, please contact our customer service team at [insert contact information]. We will provide you with further instructions tailored to your situation, ensuring you receive the assistance you need. Thank you for choosing Health Lab; we appreciate your business and look forward to serving you again!
Shipping Policy
Thank you for shopping with us! We are committed to providing our international customers with reliable and efficient shipping services. Shipping costs are calculated based on the total order amount and the destination region of your shipping address. The exact shipping fee will be displayed at checkout before you complete your purchase. All orders will be processed and handled within 1-2 business days. If there are any delays in processing your order, we will notify you promptly.
We offer a variety of shipping methods for international deliveries, with availability depending on the destination. Typical shipping times after handling are as follows: Standard Shipping takes 7-21 business days, while Expedited Shipping usually takes 5-10 business days. Please note that delivery times may be affected by customs processing and other factors beyond our control.
Once your order has been shipped, you will receive a confirmation email containing your tracking ID, allowing you to monitor your shipment's progress via the shipping carrier's website.
Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with local customs authorities for information regarding potential fees before placing your order.
If you have any questions or concerns regarding shipping, please do not hesitate to contact our customer service team at service@healthlaborganics.com . We are here to assist you, and we appreciate your business!