Frequently Asked Questions

At Healthlab, we strive to make your shopping experience as convenient and seamless as possible. We accept a variety of payment methods to cater to your preferences. These include all major credit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we offer payment options through PayPal, ensuring a secure and swift transaction process. For those who prefer alternative payment methods, please contact our customer support, we also support other secure payment gateways. Whether you're purchasing our organic offerings or indulging in our self-care products, rest assured that your transaction will be smooth and secure.

Yes, at Healthlab we prioritize transparency and customer satisfaction. Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your shipment in real-time. Our aim is to ensure that your organic, sustainable products reach you promptly, and knowing the status of your shipment is part of our commitment to providing an exceptional service. If you have any issues or questions about tracking your order, our customer service team is always here to help.

At Healthlab, we are committed to purity and sustainability, offering a comprehensive range of high-quality products designed to enhance your wellness journey. Our catalog includes: - Organic Freeze-Dried Powders: These nutrient-rich powders retain the highest level of nutrients and flavors from raw organic ingredients, perfect for smoothies, baking, and various culinary uses. - Organic Hydrosols: Also known as floral waters, our hydrosols are a natural by-product of essential oil distillation, providing gentle yet effective benefits for skincare, aromatherapy, and personal care. - Traditional Chinese Medicine Extracted Herbal Granules: We provide hundreds of different herbal granules extracted from traditional Chinese medicinal plants. These granules offer a convenient and potent way to integrate the ancient wisdom of herbal medicine into modern health practices. Each product reflects our dedication to self-care and overall wellness, ensuring you receive the best in purity and sustainability.

At Healthlab, we strive to ensure complete customer satisfaction with our organic offerings. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy. To initiate the return process, please contact our customer service team within 30 days of receiving your order. They will guide you through the steps needed to return the product. We believe in the importance of self-care and want to make sure our clients are fully happy with their Healthlab experience.

Yes, Healthlab offers international shipping to numerous countries worldwide. We are committed to ensuring our delightful organic products are accessible to customers globally. Please note that shipping fees and delivery times may vary depending on the destination country. For specific information regarding your location, you can check the shipping details at checkout or contact our customer support team for further assistance.

Healthlab's Traditional Chinese Medicine (TCM) Herbal Granules offer a convenient and effective way to incorporate the wisdom of ancient Chinese herbal medicine into your daily routine. These granules are crafted from pure, organic herbs, ensuring that you receive the highest quality and potency. The benefits include supporting digestive health, enhancing immune function, reducing stress, and promoting overall well-being. Each formulation is designed based on traditional Chinese medicinal principles, catering to specific health needs and conditions. To use, simply dissolve the recommended dosage in hot water and consume as directed. Integrating Healthlab's TCM Herbal Granules into your lifestyle can contribute to a holistic approach to wellness, aligned with our commitment to purity and sustainability.

The herbal granules from Healthlab are designed to be both convenient and effective. To use them, dissolve the granules in hot water. This method helps to unlock the full potential of the organic ingredients, ensuring you get the best results from our premium products. For the best outcomes, consult the specific product instructions for suggested dosages and preparation methods. This ensures you use the right amount tailored to your needs, in line with our commitment to purity and sustainability. If you have any further questions, feel free to contact our customer support team.

Yes, at Healthlab, our organic hydrosols can indeed be used for skincare. They are gentle on the skin and can serve as soothing toners or facial mists. These hydrosols, crafted with our commitment to purity and sustainability, offer a refreshing addition to your skincare routine. However, for optimal safety and to ensure there are no adverse reactions, we always advise conducting a patch test before incorporating any new product into your daily regimen.

Yes, Healthlab's products are indeed suitable for both vegans and vegetarians. We pride ourselves on offering a range of organic freeze-dried powders, hydrosols, and herbal granules that are entirely plant-based. Our commitment to purity and sustainability aligns with the dietary needs of vegans and vegetarians, ensuring that all our products support a cruelty-free and eco-friendly lifestyle. Whether you're looking for wellness supplements or natural skincare solutions, you can trust Healthlab to provide products that respect your dietary choices and contribute to your overall well-being.

At Healthlab, we're dedicated to offering delectable organic products that align with our commitment to purity and sustainability. While we strive to ensure our products are free from common allergens to support your self-care and wellness needs, we recommend checking the individual product descriptions for specific ingredient information and allergen warnings. Your health and safety are our top priorities, and we want to ensure you have all the information you need to make the best choices for your well-being. If you have any specific concerns or questions about allergens, please feel free to reach out to our customer service team. We're here to help you enjoy our products with confidence!

Our freeze-dried powders and herbal granules at Healthlab have a shelf life of approximately 2 years when stored properly. To ensure maximum freshness and efficacy, always check the packaging for the specific expiration date. By following recommended storage guidelines, you can be confident in the quality and potency of our products. Healthlab's commitment to purity and sustainability means we take extra care in providing top-quality organic offerings to support your wellness journey.

At Healthlab, we take great pride in the purity and efficacy of our herbal granules. Our extraction process is deeply rooted in traditional Chinese medicine methods, ensuring that each product delivers the maximum health benefits. We typically utilize either water or alcohol extraction techniques to thoroughly capture the active compounds of the herbs. This meticulous process not only preserves the potency of the ingredients but also ensures that all beneficial properties are effectively retained. Our commitment to these traditional methods underscores our dedication to providing high-quality, sustainable wellness solutions for our customers.

To maintain the quality and efficacy of your freeze-dried powders and herbal granules from Healthlab, it is crucial to store them properly. We recommend keeping these products in a cool, dry place, away from direct sunlight. Additionally, ensure that they are tightly sealed to prevent exposure to moisture and air, which can degrade their quality. Proper storage will help preserve the purity and potency of our organic offerings, aligning with Healthlab’s commitment to sustainability and self-care in wellness.